02 // Experience
Global Footprint
Australia
Infosys Technologies (Australia) — Senior Associate Sep 2021 – Present
Cyber Security Analyst BHP · CSC & Purple Team
- Reviewed and assessed deviation requests within the Cyber Security Service Centre, ensuring compliance with BHP's security policies and escalating non-compliant items.
- Monitored and triaged BHP's cyber security mailbox, routing email queries to appropriate specialist teams for timely resolution.
- Produced weekly and monthly security reports for the Purple Team, consolidating incident data and presenting trends for management.
- Triaged credential-related queries and remediated unsecure credentials using Microsoft Purview.
- Maintained incident records categorised by NIST Cybersecurity Framework functions (Identify, Protect, Detect, Respond, Recover).
- Supported scheduling of security projects including password strength analysis assessments.
Project Coordinator / Release Architect Telstra Security
- Led scope creation for Telstra's security uplift project, identifying non-secure interfaces and recommending encryption strategies.
- Coordinated end-to-end process of 4K encryption key creation, installation and testing to validate SFTP interface upgrades across multiple systems.
- Drove upliftment of 1K to 4K encryption keys across SFTP interfaces, running daily stand-ups with technical teams and external vendors.
- Investigated encryption of MQ interfaces, identifying limitations due to legacy software compatibility constraints.
Business / Data Analyst TGE · Toll Group
- Optimised asset management processes and delivered analytical reports to senior management for strategic decision-making.
- Automated consolidation of daily vendor reports into a single comprehensive document, significantly streamlining the review process.
- Compared asset data against SOTI (device management system) to identify gaps and free up unused licences.
- Led optimisation efforts across servers, routers, VMs, and access points.
Baseline Security Clearance — Active since June 2023
Vodafone Australia — Retail Store Associate / Store Manager Jun 2017 – Sep 2021
- Managed multiple Vodafone retail stores in Melbourne with focus on customer experience and technical support.
- Performed data backups, software upgrades, and device restoration ensuring zero data loss for customers.
- Configured in-store IT infrastructure including laptops, network devices, printers, scanners and modems; whitelisted static IPs and performed clean OS installations.
- Resolved complex billing and network issues to retain customers and maintain satisfaction.
UAE
Pearl Information Systems — Project Manager (Web Development) Nov 2014 – Jan 2016
- Managed end-to-end delivery of dynamic websites, CMS platforms, SEO projects, and web-based ERP systems using ASP.NET, HTML5, JavaScript and Power BI.
- Led client engagement including requirements gathering, budget negotiation, timeline setting and post-delivery support agreements.
- Participated in development and testing as part of the technical team, ensuring deliverables met client specifications.
- Provided ongoing maintenance and on-site support including PC/laptop setup, network configuration and software installation.
Saudi Arabia
IBN SINA (A SABIC Company) — Administrative & Technical Assistant Apr 2014 – Oct 2014
- Maintained computer systems, networking infrastructure and software across the organisation.
- Handled administrative duties including budgeting, monthly expense reporting, payroll updates and meeting coordination.
India
CCS Technologies — SAP ABAP Consultant Aug 2012 – Jan 2014
- Developed SAP ABAP solutions including Module Pool screens, ALV reports (interactive & classical), and Smart Forms for printing and PDF generation.
- Delivered key projects: Authorization Allocation System, Receipt Damage Report, Reel Tracking System, and Request for Quotation module.
