02 // Experience
Global Footprint
Australia
Infosys Technologies (Australia) — Senior Associate Sep 2021 – Present
Cyber Security Analyst BHP
- Supported security and risk initiatives within BHP's large, complex enterprise environment, contributing to consistent delivery of security activities aligned to organisational standards and industry-recognised practices.
- Assisted in the assessment and uplift of security controls by reviewing deviation requests against policy, escalating non-compliant items through appropriate governance pathways, and ensuring alignment with internal frameworks.
- Collaborated closely with cross-functional stakeholders across technology, risk and business teams — gathering requirements, clarifying security expectations, and supporting informed decision-making on user-reported security matters.
- Contributed to the preparation of security artefacts including risk summaries, operational documentation, and weekly & monthly status reporting consolidated for internal review and governance purposes.
- Investigated and remediated unsecured credentials at enterprise scale using Microsoft Purview, supporting credential-hygiene activities and helping reduce credential-leak exposure across BHP's Microsoft 365 estate.
- Maintained incident records aligned to the NIST Cybersecurity Framework (Identify · Protect · Detect · Respond · Recover), enabling consistent classification and providing leadership with an audit-ready compliance view.
- Supported delivery of proactive security uplift initiatives including enterprise-wide password strength assessments — contributing to scheduling, technical coordination, and stakeholder communications.
- Operated effectively within a highly regulated, safety-critical environment, maintaining professionalism, confidentiality, and alignment with enterprise policies and procedures.
Project Coordinator / Release Architect Telstra
- Supported delivery of Telstra's enterprise security uplift programme, contributing to coordinated execution of cryptographic and interface-hardening initiatives aligned to organisational standards.
- Led scope definition activities for the encryption uplift project — working with engineering and architecture teams to identify non-secure interfaces, document risks, and recommend appropriate encryption strategies.
- Coordinated end-to-end delivery of 4K encryption key creation, installation, and validation across SFTP interfaces, managing technical dependencies, vendor coordination, and testing cycles.
- Drove the uplift of 1K to 4K encryption keys across multiple SFTP interfaces — running daily stand-ups with internal technical teams and external vendors to maintain delivery momentum and resolve blockers.
- Investigated encryption options for MQ interfaces, documenting legacy software compatibility constraints and providing structured analysis to support informed decision-making on remediation pathways.
- Collaborated closely with cross-functional stakeholders across engineering, vendor management, and risk teams to align technical implementation with broader release and governance frameworks.
- Operated effectively within a complex, mission-critical telecommunications environment, maintaining professionalism, attention to detail, and alignment with enterprise change-management procedures.
Business / Data Analyst TGE · Toll Group
- Supported business and data analytics activities within Toll Group's enterprise asset management environment, contributing to consistent reporting and operational decision-making aligned to organisational standards.
- Assisted in the optimisation of asset management processes by analysing operational data, identifying inefficiencies, and recommending practical improvements to support business outcomes.
- Contributed to the preparation of analytical artefacts including dashboards, status reports, and management summaries that informed senior leadership's strategic decision-making.
- Automated the consolidation of daily vendor reporting into a single comprehensive document — streamlining the review process and reducing manual effort across the operations team.
- Conducted comparative analysis of asset data against SOTI (device management system), identifying licensing and inventory gaps and helping recover unused licences for reallocation.
- Supported optimisation activities across infrastructure assets including servers, routers, virtual machines, and wireless access points — contributing to improved utilisation and asset visibility.
- Collaborated closely with cross-functional stakeholders across operations, vendor management, and senior leadership to ensure analytical outputs aligned to business priorities.
Baseline Security Clearance — Active since June 2023
Vodafone Australia — Retail Store Associate / Store Manager Jun 2017 – Sep 2021
- Operated effectively as Retail Store Associate and subsequently Store Manager across multiple Vodafone Australia retail locations in Melbourne, contributing to consistent service delivery and operational performance aligned to Vodafone's standards.
- Supported delivery of in-store technical operations including device configuration, software upgrades, and data migration activities — ensuring continuity of customer device functionality and zero data loss across servicing engagements.
- Configured and maintained in-store IT infrastructure including laptops, network devices, printers, scanners and modems — performing clean operating system installations and whitelisting static IPs in line with corporate standards.
- Investigated and resolved complex billing and network connectivity issues, contributing to improved customer retention and overall service satisfaction outcomes.
- Collaborated closely with store team members and back-office support functions to coordinate query resolution, technical handovers, and a consistent customer experience.
- Built effective working relationships with customers and internal stakeholders through clear communication, reliability, and a pragmatic, delivery-focused approach.
UAE
Pearl Information Systems — Project Manager (Web Development) Nov 2014 – Jan 2016
- Led end-to-end delivery of dynamic websites, CMS platforms, SEO initiatives, and web-based ERP systems built on ASP.NET, HTML5, JavaScript and Power BI — supporting clients across multiple industries with tailored web solutions.
- Owned client engagement activities including requirements gathering, budget negotiation, timeline planning, and post-delivery support agreements — building strong stakeholder relationships across the project lifecycle.
- Contributed actively to development and testing alongside the technical team, ensuring deliverables consistently met client specifications and quality expectations.
- Coordinated cross-functional resourcing across designers, developers, and testers, managing dependencies and resolving blockers to keep projects on schedule.
- Provided ongoing maintenance and on-site support including PC and laptop setup, network configuration, and software installation — sustaining client satisfaction beyond initial delivery.
- Operated effectively within a fast-paced consulting environment, balancing technical participation with project leadership across concurrent client engagements.
Saudi Arabia
IBN SINA (A SABIC Company) — Administrative & Technical Assistant Apr 2014 – Oct 2014
- Supported daily IT operations across the organisation by maintaining computer systems, networking infrastructure, and core software environments — helping ensure consistent business continuity.
- Provided first-line technical support to staff, troubleshooting hardware and software issues and coordinating with external vendors where escalation was required.
- Handled administrative duties including budgeting, monthly expense reporting, payroll updates, and meeting coordination — supporting smooth day-to-day office operations.
- Operated effectively within a regulated industrial environment as part of a SABIC affiliate, maintaining professionalism and confidentiality across both technical and administrative responsibilities.
- Collaborated closely with IT, operations, and administration teams through clear communication and a pragmatic, support-focused approach.
India
CCS Technologies — SAP ABAP Consultant Aug 2012 – Jan 2014
- Developed custom SAP ABAP solutions including Module Pool programming, ALV reports (interactive and classical), and Smart Forms for printing and PDF generation — supporting client business requirements across multiple SAP modules.
- Delivered key projects including the Authorization Allocation System, Receipt Damage Report, Reel Tracking System, and Request for Quotation module — taking each from requirements through to deployment.
- Collaborated closely with functional consultants and business analysts to translate functional specifications into technical designs and working solutions.
- Contributed to peer code reviews, testing cycles, and technical documentation — ensuring deliverables met enterprise quality and maintainability standards.
- Operated effectively within a fast-paced consulting environment, balancing concurrent client requirements with consistent delivery quality.
